Shipping policy

Order Fulfillment & Processing

Your order is our priority. All purchases are typically prepared and ready to ship within 0–2 business days. Processing time may vary slightly depending on order volume and stock availability.

Delivery Carriers & Timelines

We partner with trusted couriers like UPS, USPS, FedEx, and DHL to deliver your scooter safely and quickly.

  • Estimated Delivery Time: 2–5 business days after processing

  • Delivery Hours: Most packages arrive between 8 AM – 8 PM local time.

Where We Don’t Ship

At this time, we are unable to ship to:

  • P.O. Boxes or APO addresses

  • Hawaii, Alaska, Puerto Rico

  • Guam, Virgin Islands, or U.S. Military Districts

  • Any address outside the contiguous United States

Please double-check your delivery address before placing your order.

Holiday Season Shipping

During the holiday rush in November and December, please allow extra time for both order processing and delivery. Demand spikes may cause minor delays, and we appreciate your patience!

Signature & Delivery Confirmation

In some cases, a signature may be required at the time of delivery. Please ensure someone is present to sign and receive the package to avoid delays or returns.

Order Changes, Cancellations & Delivery Interceptions

  • Before Shipment: You may cancel or update your shipping address at no charge prior to dispatch.

  • After Shipment: Changes cannot be made once your order has shipped.
    If cancellation is requested at this stage, we will attempt to intercept the package.

    • Interception Fees: $50–$80 for scooters, $200 for e-bikes

    • If interception fails, you may return the product upon receipt (return shipping is your responsibility).

Incorrect Shipping Details

Mistakes happen—but please be careful!
If a delivery fails due to a wrong or incomplete address, a re-delivery charge of $50–$200 will apply. Returned packages from incorrect addresses will not be reshipped without correction and fee payment.

Damaged Items in Transit

We go the extra mile to protect your scooter, but if you receive a damaged shipment, take the following steps immediately:

  1. Notify us and the carrier within 7 days of receiving the item.

  2. Take clear photos of the box and damaged product.

  3. Request a claim or case number from the carrier.
    ⚠️ Do not discard the original packaging until your case is resolved.

Lost, Stolen, or Damaged Packages – Route Shipping Protection

We strongly encourage adding Route Package Protection at checkout. It covers:

  • Lost in Transit: File a claim between 7–30 days from the last tracking update.

  • Stolen Orders (Marked Delivered): Claims allowed 5–15 days after marked delivery.
    Orders over $100 require a police report.

  • Damaged Items: Submit a claim within 15 days with photo evidence of the package and product.

With Route, you're covered—worry less, ride more.

Need help with an order? Reach out to our customer service team for fast assistance. We’re here to keep your ride smooth from purchase to pavement.